Shipping
Our main shipping facility is just outside of Chicago, Illinois, USA. Some orders may ship in full or partial from other locations.
How much is shipping and handling? Shipping is based on the weight of the order and the destination zip code. To find out how much it will cost, simply add the items you want to your shopping cart, click on view cart and enter your zip code. Please Note: due to the size of certain items, orders that are shipped via Air Service (Next Day, 2nd Day, 3rd Day) may be adjusted or shipped via standard Ground.
Flat Rate Shipping or Shipping Promotions: We may offer flat rate shipping or special promotions. Generally, orders must have a US delivery address in the continental 48 states. Your order may ship via mail service, UPS, FedEx, and another carrier of our choice. If your address cannot accept any carrier and needs to ship a certain way, please notify us as soon as possible - your order may have additional fees.
Can I have my order to ship via mail service? Yes. We can ship domestic or international orders via mail service. Customers who want their order shipped via mail service, please contact us by phone or email.
Can I have an order ship to multiple addresses? Yes. Simply provide addresses and the quantity to be sent to each. (Shipping and handling fees are applicable.) During checkout you have the option to enter a ship to address different than your billing address. If you need additional ship to addresses you may phone in your order or create multiple online orders.
How long will it take? Items in stock and ordered before 12 noon CST with UPS are normally shipped the same day. Orders shipping via flat rate shipping, shipping promotion, or another carrier including mail service, generally ship in one or two business days. Shipping times do not apply to special shipping promotions. Our main shipping facility is in Lombard, Illinois (Chicago suburb). Some or all of your order may ship from a another location. If the item is not in stock and is expected to take more that 3 business days to ship, you will be notified with approximate ship date. Below is a time in transit map for orders shipping via UPS Ground. Transit times are business days and do not include the weekend.
Can I have it shipped with another carrier? Yes. Other shipping methods include mail service, FedEx and DHL and must be requested on phone orders. Additional charges may apply.
Can you ship it on my UPS account? Yes. Please phone in your order to us at 1-630-922-5005.
Can I pick up my order from your warehouse? Yes. Orders may be picked up during normal business hours. However, it is strongly recommended that you phone in your order ahead of time so that items can be verified to be in stock at our location and pulled.
Can I have my order ship to a PO Box? Yes, however, you must phone in your order as our online system uses UPS and they do not ship to PO boxes.Postage and handling fees will apply.
Can you ship internationally? Yes. We ship internationally on this web site via UPS. Customers who want their order shipped via mail service will need to email us with their order and address and we can quote you shipping. Please Note: UPS may charge a separate handling fee to process your shipment through customs.
Returns
We accept returns up to 30 days after purchase.
When returning item(s), shipping costs must be prepaid by you and please include a copy of the invoice or packing slip. Credit will be issued when item is returned and evaluated and usually takes 3-7 days. To receive full credit, item must be in original condition. There is a 20% restocking fee if item has been opened or if original packaging is damaged. Shipping cost are not refundable.
To exchange items, simply send back the items (shipping cost paid by you) and include a copy of the invoice or packing slip along with the item number you want to exchange it with. Your card will be credited for the returned item(s) and a charge will be created for the new item(s). Return shipping cost will be billed to the original credit card. There is no additional charge to exchange defective items.
Please Note: Assembled parts and items that have been used are not returnable. We do not accept returns on partial packages.